Voice Support

Deliver instantaneous phone support with AI Voice

Eliminate hold queues and automatically transcribe every phone conversation.

Ravex Voice AI — Telephony Operations

https://ravex.ai/app/voice?call=c-8192

Voice

Noir Studio

Call #8192/Active inbound

Zero Hold

01:42 Live

0.2s latency

Neural SpectrumStreaming

✦ Ravex Voice AI

Autonomous

“Order #7192 for the Merino Wool Sweater is on a FedEx vehicle for delivery today by 3:30 PM. I've sent the tracking link via SMS.”

On call

Orders

LTV

$1,840

CSAT

4.8

Out for delivery

Merino Wool Sweater · Oat ($128.00)

FedEx 7892-0192

0 sec

Hold Time with AI Voice

100%

Automatic Call Transcriptions

4.8/5

Voice CSAT Rating

CAPABILITIES

Modern voice capabilities built for commerce

Replace outdated call centers with unified, AI-powered phone intelligence.

Answer phone calls 24/7 with an AI voice agent that speaks naturally, checks order status, and answers FAQs.

Instantly matches caller phone numbers to Shopify accounts so agents have order history before picking up.

Every call is automatically transcribed into searchable text with key action items and sentiment timestamps.

When an escalation is needed, the AI transfers the caller with a summary briefing so the shopper never repeats themselves.

Direct calls intelligently to specialized teams based on language, time zones, or customer VIP tier.

Track call duration, customer sentiment shifts, and agent performance across all inbound phone interactions.