One inbox for every ecommerce customer conversation
Consolidate email, live chat, SMS, and social media with full Shopify context.
Omni Inbox
Noir Studio
Size M is in stock at Austin hub. I updated Order #8492, swapped the barcode in Shopify, and generated the packing slip.
Silk Wrap Dress · Midnight Noir ($185.00)
Austin hub
1 Inbox
All Customer Channels
35s
Average Ticket Handle Time
+45%
Agent Productivity Boost
Engineered for high-volume ecommerce operations
Everything your team needs to resolve tickets in seconds instead of minutes.
Omnichannel Unified Inbox
Manage Email, Live Chat, Voice, SMS, Instagram DMs, and WhatsApp from a single high-speed view.
Deep Shopify Order Sidebar
View customer lifetime value, past orders, tracking codes, and shipping addresses right next to the conversation.
One-Click In-Ticket Actions
Refund orders, adjust shipping addresses, apply discount codes, or cancel items without opening Shopify in another tab.
Agent Collision Detection
Real-time presence indicators notify your team when another agent is already viewing or typing a reply to a ticket.
Automated Ticket Routing
Automatically assign tickets based on customer language, VIP tier, sentiment analysis, or agent availability.
Live Team Scorecards
Monitor team CSAT, first response time, resolution volume, and attributed sales performance in real time.