Proven customer impact

How top brands scale support with Ravex

Metrics and stories from 15,000+ merchants automating conversations without losing the brand voice.

60%+

Average deflection rate

15,000+

Brands powered

< 18s

First contact resolution

PEER Brands

Enterprise

68%

Automated Resolution

“Ravex allowed us to scale through a 400% holiday order spike with our existing agent headcount intact.”

Marcus Vance

VP of Customer Experience

Shopify PlusAI AgentGlobal Stores

OrthoFeet

Fashion & Apparel

45%

Reduction in Returns

“Providing proactive fit consultations via conversational AI completely changed our return economics.”

Hannah Davies

Head of Ecommerce Operations

FashionLoop ReturnsFit Advisor

GLAM Organics

Beauty & Cosmetics

3.4x

ROI on Support Spent

“Our AI agent doesn’t just answer questions—it suggests matching skincare regimens that buyers genuinely love.”

Camilla Reyes

Co-Founder & Chief Brand Officer

BeautyRechargeUpsell AI

PureBrew Coffee

Subscriptions

42%

Churn Deflection

“Giving subscribers one-click order skips and flavor swaps directly in SMS cut our churn in half.”

Leo Sterling

Director of Retention

SubscriptionsSMS SupportRecharge

Nordic Living

Enterprise

70%

Fewer Freight Inquiries

“Automated freight notifications and assembly video guides eliminated our biggest customer service bottleneck.”

Soren Lindqvist

Global Logistics & CX Lead

Home DecorFreight TrackingEnterprise

Velox Audio

Fashion & Apparel

+$420K

Attributed Holiday Revenue

“Proactive recommendations on checkout pages transformed our support desk into our top revenue driver.”

Devon Miller

Head of Growth

ElectronicsRevenue AttributionProactive Prompts
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