Every tool your support team needs to win
Explore the architecture uniting autonomous AI agents, omnichannel inboxes, automated workflows, and revenue reporting.
Resolve 60% of customer inquiries instantly without human intervention
The same Copilot that closes Amelia’s Size M exchange in ticket #4829 — Shopify barcode swap included — without a human handoff.
- Deep 2-way sync with Shopify order and customer databases
- Strict brand guardrails with zero hallucination guarantee
- Graceful context handoff to human agents when needed
AI Copilot
Noir Studio
Support Copilot
Chat with the agent · Amelia Vance · #4829
✦ Ravex Copilot
Size M is in stock. I swapped the barcode on #8492, attached the packing slip to ticket #4829, and marked the exchange resolved.Live artifact
EXCH-4829
Size Exchange · VIP Diamond
Silk Wrap Dress · Midnight Noir ($185.00). Size M reserved in Austin. Barcode swapped in Shopify.
One universal workspace for Email, Live Chat, SMS, and Social DMs
One inbox for Amelia’s chat, Marcus’s live call, Alex’s SMS, and Lily’s VIP email — Shopify LTV sits next to every thread.
- Support Email, Chat, Instagram, Facebook, SMS, and WhatsApp
- In-ticket actions: modify shipping address, cancel order, issue refund
- Live collision detection prevents two agents answering simultaneously
Omni Inbox
Noir Studio
Size M is in stock at Austin hub. I updated Order #8492, swapped the barcode in Shopify, and generated the packing slip.
Silk Wrap Dress · Midnight Noir ($185.00)
Austin hub
Powerful if-this-then-that automation engines built for commerce
Cart recovery writes Order #9031. Size exchange reserves Austin inventory. WISMO texts Marcus’s tracking. Each rule opens the live screen it drives.
- No-code visual rule builder with conditional branching
- Pre-built templates for WISMO, return requests, and cancellations
- Dynamic macro variables automatically inject customer details
Automations
Noir Studio
Automation engine
Each rule opens the live screen it currently drives
Prove support ROI by tying agent conversations directly to sales
WISMO, size & fit, cart recovery, and exchanges — the same four intents on Noir Studio — attributed back to protected GMV.
- First-touch and last-touch conversation revenue attribution
- Real-time team leaderboard tracking CSAT and response times
- Exportable CSV and BI integrations for Snowflake and Looker
Analytics
Noir Studio
$2.4M
Protected GMV
18.2s
Avg resolution
| Storefront | Volume | Deflection | Status |
|---|---|---|---|
| Shopify US (Flagship) | 14,280/mo | 91% | Optimal |
| Shopify EU (Multilingual) | 6,410/mo | 88% | Optimal |
| TikTok Shop Inbound | 3,890/mo | 84% | Surging |
| Amazon Merchant Direct | 4,150/mo | 89% | Optimal |
See how Ravex transforms your operations
Get a hands-on walkthrough tailored specifically to your ecommerce store and order volume.