Noir Studio · all channels share the same customer graph
Auto-resolved
91%
Across 4 storefronts
Open queue
2
1 live voice · 1 email
Protected GMV
$2.4M
Exchanges + recovery
SMS recovery
+26%
Cart Recovery Journey
Size exchange auto-resolved
Amelia Vance · Ticket #4829 · Order #8492
Live inbound · zero hold
Marcus Reed · Call #8192 · FedEx 7892-0192
Cart recovered via SMS
Alex Chen · Order #9031 · Apple Pay $162
Shopify inventory reserved
Austin hub · barcode swap for ticket #4829
Copilot closed EXCH-8492
Gabriela asked Copilot to handle Amelia’s swap
#4829 Size Exchange
Can I exchange my Silk Wrap Dress for Size M…
#8192 WISMO · Delivery window
Where is my Merino Wool Sweater?
#9031 Cart recovery · Cloud Jacket
Does it run oversized? I'm 6'1"…
#9821 VIP packing note
Please include a handwritten card…